Website approach
- Semantic page structure and one clear H1 per page
- Keyboard access and visible focus states
- Readable colour contrast and scalable text
- Visible labels, instructions, validation, and recoverable form errors
- Alternative text for informative images and empty alt text for decoration
- Responsive layouts designed to avoid horizontal scrolling
- Reduced-motion support for people who prefer less animation
Booking and communication assistance
If the online estimate or booking process is difficult to use, contact Orla by phone or email. The same property and service information may still be needed to prepare an accurate estimate by another method.
Reasonable communication preferences are recorded when operationally possible, while urgent or safety-critical information may require direct confirmation.
Service-related accessibility
Customers are encouraged to explain relevant access needs, building requirements, communication preferences, mobility equipment, service animals, or other information needed for respectful service. Orla assesses reasonable arrangements within the approved scope, staffing, safety, and capacity.
Known limitations and improvement
Third-party payment fields, maps, embedded content, or newly released features may introduce limitations. Orla reviews material issues discovered through testing and customer feedback and works toward practical corrections.
Feedback and alternative formats
For accessibility feedback, assistance, or a request for information in another practical format, email hello@orlaclean.ca or call (289) 816-6752.