The commercial walkthrough path is separate from residential booking. Until the secure ORLA APP intake endpoint is connected, use the prefilled email or business phone line. No website form will claim that a lead was submitted when it was not.
Required items support the initial fit review. Optional details help the eventual walkthrough focus on the building conditions and contract timing that matter most.
A walkthrough is not a sales ritual. It is the step that converts an address and general request into a scope that can be staffed, priced, inspected, and maintained.
Use the prefilled email or phone path to provide the business, address, facility type, approximate size, desired frequency, cleaning window, and main concerns.
Orla reviews whether the facility, route, timing, scope, access, start date, and specialist requirements are potentially supportable before arranging a walkthrough.
The walkthrough maps customer, office, washroom, kitchen, floor, common, warehouse-office, service, restricted, and unsupported zones.
The proposal identifies the approved areas, tasks, frequencies, service window, access responsibilities, exclusions, quality process, and recurring price.
Batch 2 records the exact field groups, attribution, response states, and security requirements for the later integration. The public site does not create a second CRM, save lead records, or send unsupported events to the existing application receiver.
Do not send payment information, passwords, alarm codes, keys, employee records, confidential business documents, or sensitive security instructions by email. Those operational details are confirmed through an appropriate channel only after the opportunity proceeds.
