Question 1

What types of commercial facilities does Orla clean?

Accepted Answer

Orla focuses on routine commercial cleaning for offices, professional workplaces, showrooms, customer-facing facilities, contractor locations, warehouse offices, and supported mixed-use properties. Every opportunity is reviewed for facility fit, access, schedule, staffing, route, safety, and scope.

Question 2

What is included in routine commercial cleaning?

Accepted Answer

The approved scope may include washrooms, kitchens, lunchrooms, offices, meeting rooms, reception, common areas, entrances, reachable glass, ordinary waste, vacuuming, hard-floor cleaning, and selected high-touch or presentation surfaces. The proposal identifies the exact areas, tasks, and frequencies.

Question 3

Does Orla provide industrial or hazardous cleaning?

Accepted Answer

No specialist industrial service is implied. Machinery, production lines, vehicles, oils, grease, chemicals, biohazards, mould, pests, regulated sanitation, and remediation require qualified specialist providers unless a narrow routine task is separately verified and approved.

Question 4

Can one proposal cover offices, a showroom, and service areas?

Accepted Answer

Yes, when each facility zone is mapped separately. The proposal can coordinate customer-facing, office, washroom, kitchen, warehouse-office, common, and supported service-space tasks under one operating plan while preserving different frequencies and boundaries.

Question 5

How often can commercial cleaning be scheduled?

Accepted Answer

Frequency depends on the facility, occupancy, traffic, washrooms, floors, waste, operating days, desired standard, route, and staffing. A proposal may use several visits each week, weekly service, or another recurring schedule when it can be supported consistently.

Question 6

Can cleaning be completed in the evening or after closing?

Accepted Answer

Potential service windows are reviewed during qualification and the walkthrough. Evening, after-closing, before-opening, or daytime service depends on access, alarms, route, staffing, operating hours, floor-drying needs, and the time required for the approved scope.

Question 7

How quickly can service begin?

Accepted Answer

The start timeline depends on the walkthrough, proposal approval, current provider notice, keys or codes, products, equipment, staffing, route, facility readiness, and any initial catch-up work. Orla does not promise an immediate start before those dependencies are confirmed.

Question 8

Can the cleaning frequency change later?

Accepted Answer

Yes, subject to capacity and an updated scope or price. Occupancy, operating days, traffic, seasonal conditions, customer standards, missed-work patterns, or facility expansion may justify changing the visit schedule or task frequencies.

Question 9

How are keys, alarms, and building access handled?

Accepted Answer

The facility and Orla must agree on approved entry, key or code control, alarms, restricted rooms, locking, lights, parking, elevators, and emergency contacts before service begins. Access instructions should be documented rather than passed informally between people.

Question 10

Does Orla bring commercial cleaning products and equipment?

Accepted Answer

Orla can provide the standard products and equipment required for the approved routine scope. Facility-specific products, sensitivities, manufacturer restrictions, specialty equipment, dispensers, and storage conditions must be identified before service starts.

Question 11

Are paper products, soap, and liners included?

Accepted Answer

Monitoring or restocking can be included when the proposal states who supplies or purchases the consumables. Product brands, dispenser compatibility, storage, ordering, approval limits, and invoice treatment must be confirmed rather than assumed.

Question 12

Can cleaners enter restricted offices or operational areas?

Accepted Answer

Only approved areas should be entered. The scope and access plan identify restricted rooms, confidential workspaces, merchandise, equipment, machinery, inventory, chemicals, and operational zones that must remain untouched or require a facility escort.

Question 13

Why is a commercial walkthrough required?

Accepted Answer

A walkthrough confirms cleanable area, room use, traffic, washrooms, kitchens, floors, waste, access, service timing, restricted zones, current condition, and quality expectations. It reduces omissions and prevents a proposal based on residential or square-foot assumptions.

Question 14

What information should I provide before the walkthrough?

Accepted Answer

Provide the business name, facility address, facility type, approximate cleanable size, operating hours, desired frequency, preferred cleaning window, current arrangement, expected start date, main concerns, and any contract notice or renewal date.

Question 15

Can Orla replace an existing commercial cleaning company?

Accepted Answer

Yes, when the facility is a suitable fit. The transition should account for notice periods, keys, access, supplies, equipment, current responsibilities, persistent problems, initial catch-up work, start timing, and the first quality review.

Question 16

Does the proposal include every possible cleaning task?

Accepted Answer

No. A useful proposal is intentionally specific. It identifies included areas and frequencies, periodic work, separately priced requests, unsupported tasks, consumable responsibilities, service windows, access, communication, and how scope changes are approved.

Question 17

How are commercial quality concerns handled?

Accepted Answer

The concern is compared with the approved area, task, frequency, and facility condition. Orla reviews it with the facility contact, corrects included missed work reasonably, and adjusts process, training, staffing, frequency, or scope when a recurring cause is identified.

Question 18

Can Orla provide proof of insurance or WSIB information?

Accepted Answer

Current business documentation should be requested and verified during qualification or proposal review. The public website does not publish or imply credentials that have not been confirmed for the specific contracting period.

Question 19

Can Orla provide a commercial reference?

Accepted Answer

A reference may be considered only with the client’s permission and at an appropriate stage of the buying process. Orla does not identify, quote, or expose the existing five-year commercial client without authorization.

Question 20

What happens when the facility scope changes?

Accepted Answer

Added rooms, higher occupancy, changed hours, new floors, more washrooms, increased frequency, consumables, events, construction, or extra tasks should be reviewed before the additional work proceeds. The scope, time, staffing, and price may need a written revision.

Clear answers before you request a commercial cleaning walkthrough.

Facilities and service scope

Frequency, timing, and start dates

Access, supplies, and facility procedures

Walkthroughs, proposals, and transitions

Quality, documentation, and concerns

Use the FAQ to narrow the next decision—not replace the facility walkthrough.

Prepare the details that let Orla qualify and scope the account.